Seju33 Privacy Policy — Data Protection for Malaysia Players

1Introduction & Scope of This Policy

Seju33 ("we", "Platform", or "seju33") respects the privacy of every individual who uses our platform at seju33.app. This Privacy Policy describes our practices regarding the collection, processing, storage, and protection of personal data for seju33 platform users, including all online gaming services we offer.

This policy applies to all users of the seju33 platform — whether registered members or casual visitors. It also covers all channels through which you interact with us, including the seju33.app website, mobile app, email, and our customer support channels.

By using the seju33 platform, you agree to the practices described in this Privacy Policy. This policy should be read together with Terms and Conditions ours, which forms part of the overall agreement between you and seju33.

2Types of Personal Data We Collect

Seju33 only collects data that is genuinely necessary to provide, secure, and improve our services. The following are the categories of data we collect:

2.1 Data You Provide Directly

When you register an account or use our services, you may provide us with the following information:

2.2 Data Collected Automatically

When you use the seju33 platform, our systems automatically record certain technical information for security and service improvement purposes:

• IP address and general location information (state/city)
• Device type, operating system, and web browser version used
• Access log data including dates, times, and pages visited
• Game activity history and transactions within the platform
• Login and logout session data
• Cookie information and device identifiers

3How We Use Your Data

The data we collect is used solely for the following purposes. We will not use your data for any other purpose without obtaining your consent first:

• Account management: Creating, verifying and managing your account on the seju33 platform.
• Transaction processing: Processing deposits, withdrawals and all financial transactions related to your account in Malaysian Ringgit.
• Identity verification (KYC): Meeting identity verification requirements to ensure platform security and regulatory compliance.
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering or platform abuse.
• Customer support: Responding to inquiries, resolving issues and providing technical support.
• Personalization: Personalizing your gaming experience and promotional offers to match your interests.
• Communications: Sending account-related notices, service updates and promotional offers (subject to your communication preferences).
• Platform improvement: Analyzing usage patterns to improve the functionality and interface of the seju33 platform.
• Legal compliance: Fulfilling applicable legal and regulatory obligations.

4Sharing Information with Third Parties

Seju33 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share certain information with trusted parties:

4.1 Third-Party Service Providers

We work with service providers that help us operate the platform, including cloud infrastructure providers, payment processors (FPX, DuitNow, e-wallets) and KYC service providers. All these providers are bound by strict confidentiality agreements and may only use your data for specified purposes.

4.2 Legal Requirements

Seju33 may disclose user information when required by law, court order, or direction from a lawful authority. In such cases, we will endeavour to notify you in advance where permitted by applicable law.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale involving seju33, user data may be transferred as part of that process. You will be notified in advance and your choices regarding your data will be respected in accordance with the terms set out.

5Data Security Measures

The security of your personal data is seju33's highest priority. We implement comprehensive layers of protection to ensure your information stays safe at all times:

• Data encryption: All data transmitted between your device and seju33 servers is protected with 256-bit SSL/TLS encryption — the same standard used by leading banking institutions.
• Secure storage: Personal and financial data is stored on servers protected by strict access controls, multi-layer firewalls, and intrusion detection systems.
• Encrypted password: Your account password is never stored in plain text — it is encrypted using a one-way hashing algorithm that cannot be reversed.
• Two-factor authentication (2FA): You are encouraged to enable two-factor authentication for an extra layer of protection on your account.
• Continuous monitoring: Our security team monitors the platform 24/7 to detect any suspicious activity or unauthorized access attempts.
• Periodic auditing: Our security infrastructure undergoes regular audits and penetration testing by independent security experts.

While we take reasonable steps to protect your data, no security system is entirely foolproof. You also play an important role in keeping your account secure by using a strong password and not sharing your login credentials.

6Cookies & Tracking Technologies

The seju33 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. The following are the types of cookies we use:

6.1 Essential Cookies

These cookies are required for core platform functions such as login authentication, session security and language preferences. Without them, the platform cannot operate properly. Essential cookies cannot be disabled.

6.2 Performance & Analytics Cookies

These cookies help us understand how users interact with the platform — which pages are visited most, where users encounter difficulties, and how we can improve the overall experience. Data collected is aggregated and is not used to identify individual users.

6.3 Functional Cookies

These cookies store your preferences such as language, display settings and saved login information to make access easier on your next visit.

7Your Rights Regarding Personal Data

As a seju33 platform user, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

To exercise any of the rights above, please contact our support team at [email protected], stating the right you wish to exercise and the relevant details. We will process your request within 30 business days.

8Data Retention Period

Seju33 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active account data: Retained for the duration that your account remains active on the seju33 platform.
• Financial transaction records: Retained for seven (7) years after the transaction occurs for financial compliance and audit purposes.
• KYC and verification data: Retained for five (5) years after account closure or as required by applicable law.
• Access & security logs: Retained for twelve (12) months for security and investigation purposes.
• Support communication data: Retained for three (3) years from the date of last interaction.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with our data deletion procedures, which comply with industry security standards.

9Amendments to This Privacy Policy

Seju33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any amendments made will be published on this page along with the new effective date.

For material changes — those that significantly affect your privacy rights — seju33 will provide clear notice via the platform or your registered email at least seven (7) days before the changes take effect.

We encourage you to review this Privacy Policy periodically. Continued use of the seju33 platform after any amendments take effect will be considered your acceptance of the updated terms.

10Contact Us About Privacy

If you have any questions, concerns, or complaints about how seju33 handles your personal data, or if you wish to exercise any of your privacy rights, please contact our Data Protection Officer:

We are committed to resolving all privacy-related inquiries and complaints fairly and promptly. If you are not satisfied with our response, you have the right to refer the matter to the relevant data protection authority.